Process.... “A series of actions, changes, or functions
designed to bring about a repeatable and predictable result”
At Technical Innovation, we know that the "process" is critical to the overall success of any project. That's why we follow a very specific, and time-tested, system integration process on our projects. Here's an overview of that process...
Our detailed system integration process normally includes the following:
- The initialization of the order includes the creation of a job announcement package and the receipt of a contract or purchase order from the client.
- A project turnover meeting is scheduled for the account executive and engineering to communicate the scope and intent of the project to the field operations team.
- The project manager completes and distributes a project schedule within 24 hours of the project turnover meeting.
- The project manager contacts the client within 24 hours of project turnover meeting to discuss roles, responsibilities, and the project schedule.
- The design engineer will complete, sign, and deliver the bill of materials to the account executive according to the schedule agreed on during the turnover meeting.
- Equipment procurement:
The sales order will be entered and purchase orders generated within two days
of receipt of signed bill of materials from assigned design engineer.
- The design engineer is responsible for all shop drawings and diagrams.
- Field operations will initiate activities prior to installation of rack and other prefabricated equipment. These tasks may include wiring and cabling, projector submount and lifts, screen installation, speaker and back boxes preparation.
- If control system programming is involved, the assigned programmer will generate a graphical user interface (GUI) and forward it to the project manager for client approval
- During the receiving and staging of equipment, all boxes and equipment are inspected for visible damage, and serial numbers are recorded.
- Rack integration, commissioning, and testing includes system wiring and building according to shop documents, the connection and testing of non-rack components, a check to see that Technical Innovation standards have been met or exceeded, and then careful preparation of the equipment for transportation to the final installation site.
- During the onsite installation, the system is installed and wired according to the documented shop drawings.
- A final commissioning and test process includes system operation verification by the lead installation technician and a final commissioning and test by a field engineer.
- At this point, the project manager will schedule any necessary training sessions with the client.
- A service turnover coincides with any customer training... a service representative or the project manager will explain the level of coverage purchased, the appropriate contacts at Technical Innovation, and the procedure for requesting service and maintenance calls.
- At this point, a certificate of completion (COC) is generated... signed by both the client and the project manager, it signifies that the project has been completed according to specifications.
- A client satisfaction survey is sent with the COC... it helps us to track where we are doing well, and areas for improvement.
- The last item is the delivery of any outstanding client documentation within 30 days of the completion of the project.
We feel that it is important for you to know what the Technical Innovation system integration process includes... it helps us to maintain precision and professionalism... we think that you'll notice the difference that it makes.
For more information on our systems integration process, click here to send us an e-mail.