You’ve made a significant investment into your AV systems. And having your systems functioning at peak performance is critical to your communication with employees and customers.
With the proper level of preventive maintenance and service, you will get the most out of your total AV investment. The challenge is finding a service provider that has both the expertise and the capacity to serve your needs. That’s where Technical Innovation comes in.
We staff a comprehensive technical services department comprised of engineers and field-service support personnel committed to effective, long-term service and maintenance, extending well beyond traditional manufacturer’s warranty/depot service programs. These are dedicated, certified professionals with years of experience, and that makes all the difference in the world.
With a Technical Innovation Customer Support Agreement, you will receive responsive, effective troubleshooting and repair at your site. This allows you to keep your systems operating at peak performance, while experiencing predictable and controlled maintenance costs.
Our relationship with you goes well beyond “break-fix.” Technical Innovation will support your organization through valued services such as design/consultation, critical meeting support, on-going system training, meaningful technology updates, and thorough preventive maintenance and advanced support with remote system diagnostics.
When it is all said and done, we would like to be your trusted advisor. We’ve built our reputation on providing exceptional customer service.
As a participant in the Technical Innovation Customer Support Program, you will receive these important benefits:
- Consistent audio/video quality
- Optimal system utilization - minimum down time
- Consultative system support
- Web-based or dial-up diagnostics
- Guaranteed response times
- Quality service and workmanship
- Parts and labor included
- Software and firmware updates
- Ongoing user training as required
- Technical staff training
Local, national, and global service programs are available
And, you will have the following services at your disposal:
Technical Service and Repair
If the system or product fails, you simply call our service department at 866.447.1004 or email us at customerservice@technical-innovation.net and we will dispatch a manufacture-trained service technician to provide on-site diagnostics and repair.
Quick Response
Our Customer Support Agreement clients are our first priority; we respond within 4 hours by phone and 24 hours on site. All our service technicians are equipped with cell phones for immediate accessibility.
Preventative Maintenance
A service technician will perform a complete technical review of your system including:
- Technical tests (circuit boards, power supplies and electrical components)
- Video quality adjustments
- Clean all dust and debris
- Overall system analysis
- Check audio quality
- Make sure all system components meet factory specifications
- Recommend changes and upgrades
- Check software and firmware revision levels; update as required
Web-Based/Dial-Up Diagnostics
Preliminary system diagnostics and some system repairs can be done remotely by our service technicians. Changes and modifications to a control system program and touch panel display may also be accomplished from our office. Certain equipment and remote access authority is necessary to take advantage of this service.
Unlimited Telephone Support
When you call us for service, a service technician will respond to your call within four hours; answering questions, providing workaround possibilities and, in many cases, solving your problem.
Training
Our support team will provide periodic technical and end-user training as you desire.
Meeting Support
Support for the key, critical meeting would include Technical Innovation personnel on-site, and if requested, back-up equipment.
Note: There may be a nominal charge for this extended support.
For more information on our customer support services, check out our brochure/literature area or click here to send us an e-mail.